Leading Care Transport LLC is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including our website, scheduling systems, SMS communications, and third-party referrals.
- Information We Collect
We collect information necessary to provide safe and efficient Non-Emergency Medical Transportation (NEMT) services.
Personal Information
We may collect:
Full name
Phone number
Email address
Pickup and drop-off locations
Appointment details
Insurance-related information (when applicable)
Information Received from Third Parties
We may also receive your information from third-party organizations that arrange transportation services on your behalf, including:
Insurance companies
Healthcare providers
Transportation brokers or coordinators
This information may include:
Your name and contact details
Trip details (pickup/drop-off, appointment time)
Service authorization or insurance-related data
We use this information solely to fulfill the requested transportation services.
Automatically Collected Information
When you use our website, we may automatically collect:
IP address
Browser type and version
Device type
Pages visited and usage behavior
- How We Use Your Information
We use your information strictly for operational and service-related purposes, including:
Scheduling and managing transportation services
Coordinating trips received from insurance providers or brokers
Sending trip confirmations, reminders, and updates
Communicating driver arrival times (ETA)
Providing customer support
Improving service quality and internal operations
Complying with legal, regulatory, and insurance requirements
We do not use your personal information for unsolicited marketing purposes.
- SMS Communications and Consent
By providing your phone number directly to Leading Care Transport LLC, or through a third-party such as an insurance provider or transportation coordinator, you consent to receive SMS (text) messages related to your transportation services.
Types of Messages You May Receive:
Appointment confirmations
Trip reminders
Driver status updates
Customer support responses
SMS Disclosure:
Message frequency may vary depending on your service usage
Message and data rates may apply
You can opt out at any time by replying STOP
For assistance, reply HELP or contact us directly
Data Protection Commitment:
We do not sell, rent, share, or disclose your phone number or SMS consent to third parties or affiliates for marketing or promotional purposes.
- Information Sharing and Disclosure
We do not sell or rent your personal information under any circumstances.
We may share your information only when necessary to operate our services:
With drivers and dispatch personnel to complete transportation services
With insurance companies or brokers as required to coordinate trips
With trusted service providers (e.g., dispatch systems, communication platforms) under strict confidentiality obligations
When required by law, regulation, or legal process
To protect the safety, rights, and property of our company, clients, or others
We may also use anonymized or aggregated data for analytics and operational improvements.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve functionality and user experience
Analyze traffic and usage trends
You may disable cookies through your browser settings; however, some features may not function properly.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure.
- Data Retention
We retain personal information only as long as necessary to:
Provide transportation services
Meet contractual obligations with insurance providers
Comply with legal, regulatory, and recordkeeping requirements
- Your Privacy Rights
Depending on applicable laws, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Opt out of certain communications
To exercise these rights, please contact us using the information below.
- Third-Party Services
We use third-party systems (such as dispatch, communication, and scheduling platforms) to operate our services. These providers are required to safeguard your information and use it only for authorized purposes.
We are not responsible for the privacy practices of external websites linked from our site.
- Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without proper authorization.
- Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of the updated policy.
- Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us:
Leading Care Transport LLC
13055 Heming Way, Orlando, FL 32825, USA
leadingcaretransportllc@gmail.com
(321) 418-6077
